We are proud to share that we, LIV Student, have been recognized as a Platinum Certified Operator by Global Student Living! This top certification from Global Student Living (GSL) underscores our commitment to excellent student accommodations, following our win of “Best Small Operator UK and Ireland 2024”.
Our GSL Index score of 84.9% surpasses other student operators at 73.7% by +11%.
The GSL Index measures student satisfaction from 0%-100%.
Our Net Promoter Score (NPS)
Our Net Promoter Score (NPS) is 58, increasing by +19 points from our 2024 score! This far exceeds the industry benchmark of 14, demonstrating delivery of our brand mission, to empower students to live their most successful lives through the delivery of beautifully designed accommodation and spaces augmented by excellent service with spirit (and passion).
Excellence Across Key Areas
We continue to drive exceptional and authentic service to our residents, exceeding industry benchmarks in multiple areas:
- Overall Management: 92.3 (77 industry benchmark), +8.9 points from our 2024 score.
- Environmental Impact: 78.9 (66 industry benchmark), +2.9 points from our 2024 score.
- Condition & Quality: 91.1 (74 industry benchmark), +3.8 points from our 2024 score.
- Internet: 81.6 (76 industry benchmark), –3.8 points from our 2024 score.
- Bedroom: 89.9 (74 industry benchmark), –0.1 points from our 2024 score.
- Care & Support: 90.2 (74 industry benchmark), +7.4 points from our 2024 score
- Value for Money: 70.3 (61 industry benchmark), +8.4 points from our 2024 score
GSL Index score of 84.9%, from the GSS National Student Survey, responses between February and April 2025
Discover the LIV Student Community
At LIV Student, we are committed to support and inspire students to create the life they want and need whilst at university. With a focus on wellbeing, combine beautiful purpose built student accommodation unique spirited customer service.
Learn more about Global Student Living at https://gslglobal.com/awards/
