Here are frequently asked questions about LIV Student.
What is LIV Student?
LIV Student is a dedicated and experienced team of specialists providing the next generation of student accommodation.
We aim to make your time in higher education the best it can be, by providing you with exceptional student accommodation where a sense of community exists – a place to live, grow and make lasting memories during your time at university.
Our motto is: Work Hard. Help Others. Have Fun.
How do I book a room?
Booking a room with us is easy.
Online – have a browse on our website and choose the room that best suits you. Once you’ve seen the one you like simply click book now. We’ll receive your booking and give you call to confirm and make sure all details are correct. We like to add that personal touch.
Phone – If online booking is not your thing then please feel free to give us a call, text, WhatsApp or email whichever way you’d like to book we’re here for you. If you have any special requirements i.e. you’d like to live with friends or would like to select a specific floor, please let us know and we’ll do our best to make your wishes become a reality.
Can I review the accommodation agreement before booking a room?
Yes, of course! When you start an online booking, or when we invite you to book, you will create your accommodation agreement, which will include your preferred contact details. Only once you have reviewed the agreement will you be asked to complete it.
Do I have to be a student to live at LIV Student?
Yes. As our name says, students are our focus. All residents must be in full or part-time education.
Can I live with my friends?
Yes! Just give us a call, or while you’re making your booking let us know the name of your friends and we’ll do what we can to ensure you’re all living together.
We want to make sure all our residents share a space with like-minded people, so if you are booking as an individual with no special request to live with friends, wherever possible we will allocate a room which is surrounded by residents studying at the same university and in the same year as you.
Do you offer shorter contracts?
We have a limited number of short-term contracts. Give us a call so we can discuss and advise accordingly.
Do you offer rooms for disability?
We operate an EVERYONE IS WELCOME policy and our facilities cater to the needs of all. LIV Student’s sites are fully accessible and all areas of the site have disabled access and facilities. If you have any medical requirements or disabilities, please give us a call so we can place you in a room and arrange a living plan which suits your needs.
Do I need a guarantor?
We think it is best for you to have a guarantor in place when you are paying rent in instalments, just in case unforeseen circumstances arise which make it difficult for you to keep up with payments. Guarantors need to be residents in the same country as the LIV Student accommodation.
We do, however, have a payment plan where a guarantor is not required, or you can choose to appoint Housing Hand as a guarantor during your booking.
But it’s best to give us a call to get a full understanding of guarantors and payments. We’ve got a team ready to answer your questions.
If you choose to pay your rent in full, then you do not need a guarantor.
When is rent due?
We offer a number of different payment plans, because we know everyone’s financial situation is different. You can pay in four instalments, by monthly instalments or in full — whichever you prefer. Your tenancy agreement will show your payment dates and you can check your rent schedule by logging into your online portal. Contact us to discuss the best payment options for you.
I haven’t received my loan and cannot afford my rental instalments – what do I do?
Things happen; we get it. Your student loan may be delayed, or something else might interfere with your ability to pay your rent on time. But DON’T PANIC!
Call in at reception and let us know what has happened so we can help you. This might include changing your payment to a later date. Just keep us in the loop so we can help you.
How do deposits work?
All deposits are kept safely, held in an independent and Government-authorised deposit protection scheme (UK/Sheffield only) ready to be returned to you at the end of your time with us. We’ll take back any charges for damage or necessary cleaning from your deposit at the end of your accommodation period, though, so be sure to treat your room and communal space with respect.
Can I have visitors?
Due to the COVID-19 pandemic, you will not be able to invite visitors into the accommodation at this time. We hope to revise this policy if Government restrictions relax, allowing visitors and occasional overnight visitors in shared apartments for up to two consecutive nights. At that time, your visitor would need to check in at reception and sign out when they leave, to assist us in the event of a fire evacuation.
Do you allow pets?
Sorry – we have a No Pets policy. This even includes pet fish!
Guide dogs are welcome, though. Please speak to a member of our team for more information on this.
Will the gym be open?
We are carefully monitoring Government advice on social distancing and at this time we plan for our gyms to be open, but so you can exercise safely there will be a restriction on the number of people using it at any one time, and there will be less equipment than usual.
Please use the gym sanitising station regularly and follow instructions on staying safe.
Opening hours may be reduced to allow extra cleaning and sanitising to be carried out.
We will be responding swiftly to any new Government imposed restrictions which may mean closing the gym. We ask for your understanding around any changes that lie ahead.
What equipment is usually in the gym?
Gym equipment varies between our LIV Student properties, but typically there are free weights, other weight-training equipment, cardiovascular equipment and yoga mats. Check out your accommodation’s photo and video gallery to see your gym.
Can I park my car?
We do not offer onsite parking for students.
Is there somewhere to keep my bike?
Yes, there is a secure internal storage area for bicycles and e-bikes with bike racks. You’ll need to bring your own bike lock.
Do you have security?
All LIV Student locations are operational 24 hours a day – there is always a member of the team available for you to talk to should you have an issue. And CCTV is in place to ensure your safety and peace of mind.
How do I handle a maintenance request?
Our dedicated on-site team member is on hand to resolve any maintenance issues which might arise during your stay with us. You can record any issues via our MyLIV app, which also enables you to see when your issue has been logged and fixed.
What is your Student Experience Programme?
It’s a series of events designed to encourage all our residents to get into the SPIRIT – make friends, look after themselves and and try out new experiences.
SPIRIT stands for Social, Personal, Intellectual, Recreational, Inspirational and Thoughtful. Our student residents will co-create the programme with us.
During the COVID-19 pandemic, social distancing rules and advice on staying safe will apply.
Here’s a taste of what to expect:
- Fitness and exercise programmes
- Food masterclasses
- Music sessions
- Discounts and offers at cool local hangouts
- Online discounts with ethical partners
- Talks, debates, and discussions on topics affecting today’s students, hosted by thought leaders and entrepreneurs
- Guidance on how to find balance and mindfulness
- Mental health and wellbeing sessions
What kitchen equipment is supplied in the shared apartment?
Kitchens have integrated hobs, ovens and fridge-freezers, a dishwasher, microwave oven, kettle and toaster. You will need to bring along your own utensils, cutlery, crockery, pots/pans and any other small appliances.
Is there a shared apartment cleaning service?
All communal living space in your shared apartment is regularly cleaned by our team. (Please note this will not be a deep clean).
You will need to clean your bedroom and bathroom, keep your shared apartment tidy, load up your dishwasher and take out the recycling and rubbish.
How does your referral programme work?
Residents who spread the LIV Student LOVE with friends get rewards from us. Sign up to our student generator programme for more info.
How fast is the WiFi?
Our Wi-Fi is unlimited, super-fast and FREE to use.
Wired speeds reach up to 200MBs while wireless connection can reach speeds of up to 100MBs. The actual speed you will experience while using the Internet may vary and depends upon a variety of conditions, such as:
- The performance of your computer or tablet (eg. its age, processing capability, its operating system, the number of applications running simultaneously and the presence of any adware and viruses).
- The type of connection between your device and our equipment. For example, wireless connections may be slower than wired connections. Wireless connections may be subject to greater fluctuations, interference and congestion. We recommend that you connect your device via a cable if it has the capability, freeing up space for other devices on the wireless network.
- The distance between your device and our equipment.
- The time of day. During peak times there will be more congestion, which may affect the speed you receive.
What is included in my room?
A large bed with underbed storage and 1,100 pocket-sprung mattress and USB charging ports by your bed, six electrical sockets under your desk with cable management, a desk light, an ergonomic study chair, window with black-out blinds and an en-suite bathroom with a power shower.
Studio apartments also feature a dining table and an integrated kitchen with a fridge-freezer, two electric hobs and microwave oven.
I’m staying in a shared apartment. What’s included in the shared kitchen and living space?
A 49 inch UHD smart TV with sound bar on top of a large TV cabinet console, a sofa with coffee table, dining table with seating, typically three large fridge-freezers, two ovens and two hobs, dishwasher plus a kettle and toaster. The shared apartment also has mood lighting.
When can I move in?
You can move in from the date of our accommodation agreement and we will contact you with arrival information.
What documents do I need to check-in?
We will need to see photographic identification (driving license, passport, identity card).
How do I find out who I am living with?
For data protection reasons, we do not give out names or contact details, but ahead of your check- in we will provide you with welcome information. This will include how to connect with everyone moving into LIV Student.
Is it okay to check-in outside normal reception hours?
If you need to arrive out-of-hours, please let us know with as much notice as possible so we can make sure we’re available to help.
Can I sub-let my room?
No. We do not allow students to sub-let their rooms at any time during their contract with us.
COVID19 ADAPTIVE: What is LIV Student doing to keep residents safe during the COVID-19 pandemic?
We are working hard behind the scenes to adapt our operations, social spaces, events and service so we can provide you with safe accommodation, while maintaining a sense of community and fun.
High levels of cleaning are being carried out regularly, social-distancing measures are in place and we are meeting all up-to-date guidance from the Government. Guidance is being given to all our residents. You can find out more here: https://livstudent.bancvault.co.uk/stay-safe/
COVID19 ADAPTIVE: Will the social spaces be open as normal?
Social spaces will be open for your enjoyment, but with social distancing measures in space.
There are limits on capacity, opening hours to allow for cleaning and a reduction in the furniture/equipment in place. We all need to work together, follow Government guidelines and look after each other.
COVID19 ADAPTIVE: Can I have visitors and overnight guests?
Currently we are asking that you do not invite visitors into the accommodation for the safety of all students. We hope to revisit this policy if Government restrictions are lifted and allow visitors and occasional overnight guests in shared apartments for up to two consecutive nights.
COVID19 ADAPTIVE: Will I still get the complimentary coffee and croissant from Monday to Friday?
Yes, we intend to continue offering this morning treat. We will be adapting the arrangements to make sure it is safe.
COVID19 ADAPTIVE: Will I still be able to check in as normal?
We are asking you arrive for check-in with only one person (preferably from your current household).
Check-in times may be restricted to allow for social distancing and prevent over-crowding of the lifts and stairwells. We will send you arrival information ahead of your check-in.