LIVStudent take the protection and security of your personal information very seriously and this policy sets out our responsibilities under The General Data Protection Regulation (‘GDPR’) and other applicable laws in England and Wales relating to the processing and security of personal information.
This policy explains to you how LIVStudent uses and secures your personal information whilst you are using the LIVStudent website or when you enter into a contract with LIVStudent to provide services to your organisation.
LIVStudent has offices in 2 locations; our head office is located at the following address:
28 Bolton Street London W1J 8BP
Our Data Protection Officer is Declan Lowy. Please contact Declan if you have any questions about how your personal information is used by LIVStudent on email@example.com or on 0843 508 2018.
Why do we collect personal information?
LIVStudent processes personal information for its own legitimate business purposes, which include the following: Where the processing enables LIVStudent to enhance, modify, personalise or otherwise improve our products, services and communications for the benefit of our customers.
We set cookies for visitors who login to our secure area to enable them to browse the whole site without having to log back into the secure area again in the same session. We also use Google Analytics, which sets a cookie, to collect anonymous visitor activity on our website to enable us to improve and enhance our website for our visitors and customers. In addition, we use a number of social media tools to enhance visitor interaction on our site.
If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests.
If you do not use such platforms, then our site will not place these cookies on your device. Using our online chat functionality may also mean that we collect information on your country and IP address.
This information will not be used for any purpose other than to enhance the functionality and performance of the website. We do not sell or share any of your data with anyone outside of the LIVStudent Group or anyone who does not have a legal basis for holding such information. You can disable your cookies at any time.
What personal information does LIVStudent collect?
We may collect the following information:
Requesting further information from us: Where you request further information from us by completing a form on our websites in relation to our products and services, you can choose if you wish to opt for our email campaigns and your details will be added to our marketing database to receive marketing from LIVStudent relevant to the products and services you have an interest in. What we do with the information we gather:
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.
We may share your information with third parties, including, but not limited to:
Accuracy of your personal information
As part of the account management process LIVStudent will, on a regular basis enquire if the personal information we hold about you is correct. You can also ensure your personal information is correct by:
How long do we retain your personal information for and why?
Where we have collected your personal information for marketing purposes we will retain your personal information for as long as you remain subscribed to our mailing lists or until the time when you inform us that you no longer wish to receive marketing from us.
For account management purposes, we will retain the personal information for as long as we have the relationship with your organisation.
If LIVStudent no longer has a relationship with your organisation then we will only keep the relevant information such as invoices for audit purposes 5 years after the relationship with LIVStudent has ended.
Once LIVStudent is informed, you are no longer the contact we need to liaise with, or your leave your organisation, we will remove your details from our system.
Your rights under GDPR LIVStudent is processing your personal information, for our Commercial Benefit and for the benefit of the organisation, you are representing.
As an individual, you may have certain rights under the GDPR regarding the use of your personal information, these are:
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