Terms and Conditions


LIV Student Terms and Conditions – August 2021

Booking Terms and Conditions

1. Booking a Room


A Tenancy Agreement is a legally binding document, and tenants and Guarantors (if applicable, see 3. Guarantor Service for further information on requirements) should read this document carefully before agreeing to the terms of the agreement.

Our tenancy platform is via TenancySign powered by StuRents. LIV Student will create an account for you on StuRents. By sending us your booking, or booking via our website, you confirm agreement with StuRents website terms, privacy policy and acceptable use policy.

At all times during the tenancy you must be of or over the age of [18] years and enrolled as a full-time student at a university, college or educational institution.

1.1 Booking Options

There are three options for booking accommodation with LIV Student:

1.1.1 Web Direct

To make a booking online, you will need to select the property and room type you wish to book and follow the on-screen instructions to complete your booking. You will be completing an electronic Tenancy Agreement, and during this process you will need to supply all relevant documentation. Your window of time when booking online will be limited – from the start of the booking process to complete the Tenancy Agreement; this applies to you and your Guarantor (if applicable). If you do not complete the Tenancy Agreement in this time, it will be deleted and you will need to restart the booking process.

1.1.2 Via Accommodation Team

To make a booking, you are required to select your room type via our accommodation page. Once we have received your enquiry, you will be invited to complete an electronic Tenancy Agreement, which will be issued to the email address you have provided. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days, or between 2 to 24 hours during peak times, to complete your Tenancy Agreement (the expiry date will be shown on your application). If you or your Guarantor (if applicable) have not signed and provided the requested documents, your Tenancy Agreement will be deleted and you will need to restart the booking process.

1.2 Acceptable documents during Tenancy Application:


  • Identification: passport, driving licence or photographic national identity card
  • Student status: acceptance letter from university/college


  • Identification: passport, driving licence or photographic national identity card
  • Address: utility bill, bank or credit card statement (less than 3 months old)

All acceptable documents must be in English. LIV Student reserves the right to reject any documentation that is not in English, or that is unclear.

All booking applications are subject to passing Right to Rent Checks (UK). For more information, see www.gov.uk/landlord-immigration-check.

LIV Student will review your signed Tenancy Agreement and email you a countersigned Tenancy Agreement confirming your booking. A member of the accommodation team will contact you if we are unable to countersign the Tenancy Agreement, and they will inform you of the reason(s) why.

Signing a Tenancy Agreement and making a payment of the deposit (if applicable) ensures your selected room type is held for you. Once your tenancy is signed by all parties; Tenant, Guarantor (if applicable) and LIV Student your booking will be confirmed.

Once LIV Student has signed your Tenancy Agreement, you will be sent a rent payment schedule and instructions on making your rental payment(s); see “Payment Methods”. You will not be able to move into the property if you do not pay the rent specified on your rent payment schedule.

For payments where the Payment Service Provider is outside of the EEA our online portal provider (StuRents) will continue to charge a card fee of up to 3%. Please note that for the Guarantor signature, a non-refundable £/€1.00 fee may be requested to verify the signatory as the payee.

2. Payment Methods

You have two payment options:
1. Pay in full

2. Instalments

Direct Debit for all our properties, we request you set up a Direct Debit from a UK bank account or Irish bank account for LIV Student Dublin. A Direct Debit mandate will be sent with your Tenancy Agreement and rent payment schedule. There is no charge for this service.

Bank Transfers can be made via our online portal provider (StuRents).

International Bank Transfers can also be made via our online portal provider (StuRents).

For payments where the Payment Service Provider is outside of the EEA our online portal provider (StuRents) will charge a card processing fee of 2.9% plus 20p. Some banks outside of the EEA also have a separate local export tax which will also be charged. All fees will be presented at the checkout.

LIV Student does not accept cash payments or cheques. Rent credit/debit card payments cannot be taken over the phone, or at the accommodation reception.

It is the tenant’s responsibility to ensure funds are available to cover rental amount(s) in line with published payment terms (see 2.1 Instalment Schedules); we strongly recommend that you apply for Student Finance well in advance if you are relying on this to cover rental amount(s). Non-payment will be treated in line with the LIV Student debt collection procedure (details of which are available on request).

2.1 Instalment Schedules

Payment in Full

This will be taken in August, or if booked in or after August, prior to the Tenancy Agreement start date.

Payment in Instalments (requires a Guarantor)

Instalment Option:

LIV Student Sheffield & LIV Student Belfast

August:             5% of total rent (or before Tenancy Agreement start date)
September:       29% of total rent
January:            33% of total rent
April:                33% of total rent

LIV Student Dublin

Option 1
August:             5% of total rent (or before Tenancy Agreement start date)
September:       20% of total rent
November:            25% of total rent
February:            25% of total rent
April:                25% of total rent

Option 2

Monthly, in advance of each month.

3. Guarantor Service

If you wish to secure your accommodation with us and you are planning to pay your rent in instalments, we ask that you provide a qualified Guarantor. Guarantor applications who are not UK/ROI residents -may be accepted at the discretion of LIV Student. A Guarantor will be required to provide suitable documentation via the online application process.

A Guarantor is a responsible person who agrees to pay any outstanding rent and associated rent recovery costs for the tenant for whom they are acting as Guarantor, should the tenant fail to keep up with the rent payments for the accommodation. The agreement is a legally binding document and should not be signed lightly.

Providing a Guarantor is common practice and provides LIV Student with the security and knowledge that the rent will be paid in full.

LIV Student will carry out all necessary credit checks as prescribed by law and will reserve the right to reject nominated Guarantor applications if the requested information is not provided and the nominated Guarantor does not meet the minimum requirements. The minimum requirements for a Guarantor are:

  • In full-time employment (earning annually a minimum of thirty [30] times the tenant’s monthly rent)

“Housing Hand” can act as your guarantor if you do not have a qualified Guarantor. The Housing Hand guarantor service can be selected during your tenancy application. For more information on Housing Hand, please visit www.housinghand.co.uk

4. Cancellation Policy

4.1 Cancellation cooling off period(s)

If you choose to cancel your booking with LIV Student, you will have 7 calendar days after signing your Tenancy Agreement to do so.

If you made your booking fewer than 7 calendar days before your Tenancy Agreement start date, you may cancel your booking until the earlier of (a) 7 calendar days after signing your Tenancy Agreement, or (b) the date the Tenancy Agreement commences. You may not cancel once your tenancy commences.

For bookings made after the 1st August:

If you made your booking fewer than 3 calendar days before your Tenancy Agreement start date, you may cancel your booking until the earlier of (a) 3 calendar days after signing your Tenancy Agreement, or (b) the date the Tenancy Agreement commences. You may not cancel once your tenancy commences.

You may request to cancel your booking by sending an email to dublin@livstudent.com / sheffield@livstudent.com / belfast@livstudent.com together with any supporting documentation you wish to use as grounds for cancelling.

LIV Student will refund your deposit, where applicable, within ten (10) calendar days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

4.2 Cancellations after the cooling off period(s)

You will not be eligible to automatically cancel your booking after your cooling off period has ended. You and your Guarantor (if applicable) will be required to meet the obligations set out within your Tenancy Agreement, or to find an eligible replacement tenant for your Tenancy Agreement.

4.3 Termination of your Tenancy Agreement after you have moved into the accommodation

We hope you speak to our local property manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met:

  • You find a suitable replacement (who must be over 18 and enrolled as a full-time student at a local university or college) to take a new Tenancy Agreement for your room for the remaining period of your contract, and;
  • The incoming tenant must enter into a Tenancy Agreement with LIV Student, providing the relevant requested documents, and where relevant also providing a suitable Guarantor.

Refunds due will not be processed until the incoming tenant taking over the contract has signed the Tenancy Agreement, paid, and moved into the accommodation.  If you fail to find someone to take over your tenancy, you and your Guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation. You will also remain liable for the rent payment until the new tenant’s Tenancy Agreement starts.

4.4 Cancellations by LIV Student or the Landlord

Our terms and conditions require you to sign your Tenancy Agreement within the period specified on your electronic Tenancy Agreement.

If you and your Guarantor (if applicable) fail to sign your Tenancy Agreement within this timescale, your Tenancy Agreement may be cancelled.  LIV Student retains its right to cancel your Tenancy Agreement should you fail to provide a suitable Guarantor for your tenancy on more than 2 occasions.

If for any reason LIV Student is not able to offer you accommodation once your Tenancy Agreement is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution on terms sufficiently similar than the ones already agreed upon. If we cannot offer a suitable alternative, we will refund all monies paid to LIV Student.

In the event that you fail to make the first Rent payment and/or fail to check in within three (3) calendar days of your agreed check in date, the Landlord reserves the right to cancel the Agreement with immediate effect by notice in writing to you.

4.5a “No Place, No Stay, No Stress’’ – Flexible Cancellation

This cancellation benefit might be available to full time students booking for the academic term from August 2022 at the discretion of LIV Student.

If you are a prospective full-time student, and

1) your offer of a place at your preferred university/higher education institution is withdrawn, or;
2) your visa application is not accepted, or;
3) Government travel restrictions prevent you from travelling to LIV Student and you withdraw from your course, you may be eligible to receive a refund of your deposit, where applicable.

To cancel under “No Place, No Stay, No Stress”, you must supply either (a) a copy of a written rejection letter from your chosen university/college; or (b) a copy of the acceptance letter from a new university/college, if your place at your preferred university/higher education institute is withdrawn (c) copy of written rejection letter concerning your visa application, if your visa application is not accepted or (d) written evidence from your university/college confirming that you have cancelled your course and will not be enrolled as a student due to Government travel restrictions preventing you to travel.

This must be received by LIV Student (dublin@livstudent.com / sheffield@livstudent.com / belfast@livstudent.com) within two (2) calendar days of the date in which your university/college/visa letter is dated.

On receipt of the required documentation, LIV Student will consider your request and will inform you within 10 calendar days if the agreement will be cancelled. If LIV Student cancels the agreement on this basis your deposit will be refunded, where applicable.

It is unlikely that your request to cancel will be approved by LIV Student if your Tenancy Agreement has commenced.

4.5b Delayed University Start? Stay Your Way!… flexible arrival date

This offer is applicable to full time student booking for the academic term from August/September 2022.

If you are a prospective full-time student, and your offer of a place at your preferred university/college is delayed or moved to online lectures due to the COVID-19 pandemic during semester 1, you may be eligible to change the start date of your accommodation at the discretion of LIV Student.

Students at university/college which have either delayed the start date of their courses or are delivering off campus (online) teaching in semester 1, can apply to delay their accommodation start date by up to 60 days.  This will be split into two sections; a first offer of 30 calendar days, followed by and if necessary, a secondary offer of an additional 30 days.

During the agreed delayed period you will not be obligated to pay any accommodation fees. To delay your start day under “Delayed University Start? Stay Your Way!”, you must supply (a) a copy of a written letter from your chosen university/college stipulating you course start date is delayed or reduced to off campus learning.  This must be received by LIV Student (dublin@livstudent.com / sheffield@livstudent.com / belfast@livstudent.com) within 3 calendar days of the date on which you have requested to defer your start date or by 1 July 2022, whichever is earliest.

On receipt of the required documentation, provided it is satisfactory, your tenancy start date and rental obligations will be delayed for a period of up to 60 calendar days at the discretion of LIV Student.

Checking into your accommodation prior to the agreed delayed start date will void the “Delayed University Start? Stay Your Way!” policy.  Accommodation fees will be charged from for the day of check in.   

4.6 Room Moves

We do not offer room moves once you have checked in.  In very limited circumstances and depending on availability, we may allow a room move. If you wish to change rooms, please contact the on-property team to discuss your requirements. If you are upgrading to a higher standard of room, you will have to agree to any uplift in rent. There is a £/€50 fee for changing rooms.

5. General Terms

This website is owned by LIV Student which is the trading name of Valeo Management Europe Ltd, a company registered in England and Wales, with company no: 09438966, whose registered address is Wharton Park House, Nat Lane, Winsford, Cheshire, United Kingdom, CW7 3BS.

5.1 Please read these terms carefully before you start using our website, as these will apply to the use of the website.

5.2 Except where expressly indicated, nothing on this website constitutes an offer to enter into legal relations, including but not limited to contractual obligations and warranties.

5.3 While LIV Student takes care and every precaution to ensure that the information contained on this website is accurate and up-to-date at the time of updating, which will be carried out from time to time as LIV Student sees fit, the information on this website is disclosed “as is” and without any warranty of any kind. LIV Student accepts no responsibility or liability for any loss or damage whatsoever caused as a result of any information contained on this website.

5.4 LIV Student is not responsible for and makes no endorsement or certification as to the integrity or accuracy of the contents of any third-party information included on this website. LIV Student recommends that you verify such information with these parties directly.

5.5 LIV Student is not responsible for the content of any external sites. Any links to external sites from this one are undertaken at your own risk and without reliance upon any information, representation or certification from LIV Student, its employees or agents.

5.6 References to any product or service that has been or may be provided by LIV Student or any third-party company will not constitute promises as to the availability of such products or services at any time. LIV Student reserves the right to make any improvements in and/or changes to products and services described on this website at any time without notice.

5.7 Please note that any personal information you provide may be used by LIV Student or our agents for the purpose of customer/client administration as allowed by the General Data Protection Regulation and DPA 2018. If you do not wish your personal information to be used for this purpose, please indicate this by ticking the appropriate box when submitting your details.

5.8 Except as indicated, LIV Student or its subsidiaries own the copyright to or valid licence in the contents of this website. All rights are reserved in respect of all trademarks, trade or brand names registered or otherwise, owned or held by LIV Student.

5.9 This site is operated and controlled in the United Kingdom and is governed by English law. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

6. Legal Disclaimer

By using this website, you confirm that you accept these terms and that you agree to comply with them. If you do not agree with them, you must not use our website.

6.1 The entire contents of all information published on the world wide web by or on behalf of LIV Student is provided “as is” without warranty of any kind. Notwithstanding the above, and to the fullest extent allowed by law, LIV Student hereby disclaims all warranties and conditions with regard to the contents of this information, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement, except where such disclaimers are held to be legally invalid.

6.2 In no event will LIV Student be liable for any special, indirect, incidental, punitive or consequential damages or any other damages whatsoever, howsoever arising in connection with any of the information disclosed or available on its world wide website from time to time, even if LIV Student has been advised of the possibility of such damages.

6.3 The information may contain technical inaccuracies or typographical errors. Changes are made periodically to the information and LIV Student reserves the right to make any improvements and/or changes to the contents of this site or to any of its products or services described on its web pages at any time and without notice.

6.4 Reproduction, transfer, distribution, or storage of part or all of the contents of the LIV Student web pages in any form without the prior written consent of LIV Student is strictly prohibited. Individual documents in our web pages may be subject to additional terms as indicated in those documents.

6.5 The contents of this site are protected by copyright and other proprietary rights, which are the property of LIV Student as owner or authorised licensee and are subject to the following copyright notice.

6.6 All images and floor plans are indicative, and actual rooms, unless specified, may vary in layout.

LIV Student is owned and operated by Valeo Groupe Europe and subsidiary brand Valeo Management Europe. All rights reserved.